SHIPPING INFO
Safaris & Treasures items are shipped directly from our workshop in Tanzania. International orders are charged a combined shipping fee of $45 upon checkout. Shipments are sent via DHL within 3-5 days of receipt of payment. Please contact us for more information on estimated shipment delivery time of ordered items.
The recipient is responsible for all import taxes, customs duties, and fees that are imposed once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient. For shipment that is refused because of unexpected import fees, the cost of the original shipping and any return shipping charges will not be refunded. If you have any questions regarding your international order, please contact us.
Your order comes with the following...
-
A surprise gift
-
Safaris & Treasures jewelry information card
-
Safaris & Treasures jewelry box
-
Third party gemstone certificate of natural origin (and/or grading report) for colored gemstone and diamond jewelry with retail price of more than US $1,000
-
One free ring resizing for rings
RETURN & REFUND POLICY
Items in original, unaltered, and unused condition may be returned or exchanged within 14 days of receiving the item. Returns and exchanges must be accompanied by the original packaging. A notice must be communicated to us via e-mail before shipping back the item to our workshop in Dar es Salaam, Tanzania. Please do not send your purchase back without contacting us first at admin@safaris-and-treasures.com. The buyer is responsible for the return shipping fee and all possible taxes.
Restocking Fee: A restocking fee of $100 applies for orders canceled later than 2 hours after purchase and $150 for orders already shipped. This amount will be deducted from a full refund.
Special Orders: Custom pieces are made exclusively to your specifications, and therefore are not eligible for return or exchange. Several types of products are exempt from being returned or exchanged...
-
custom color combinations
-
custom design orders
-
earrings with push back posts converted to screw back earrings
-
customized items, individually designed jewelry
-
personalized items (items engraved per customer’s request)
-
items with individually sourced gemstones and made accordingly to specifications
-
if items have been made by an expedited (rush) request
Refunds: Once your return is received and inspected, we will send an email to notify you that we have received your returned item. We will also notify you whether you are approved for a full or partial refund. A restocking fee of $150 will be deducted from the refund amount. Then your refund will be processed and applied to your credit card or original method of payment.
Wrong Ring Size: Providing correct ring size is the buyer's responsibility. In most cases rings could be resized up or down depending on design. In case you got the ring size wrong, you can ask your local jeweler to resize it for you. Or we can do it for you for $150, which includes resizing fee and shipping labels both ways.
